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experience
Please take a look at the video below before you read the frequently asked questions.
It might answer some of your questions.
FAQ
Do I need to book a ticket?
We always recommend booking in advance to secure a spot and we can always change the time or date if needed.
Walk-ins are welcome as long as we have lockers available.
I have booked a ticket at 14:00, can I arrive at 13:00?
If you book at 14:00, you can arrive between 14:00 and 14:30. If you know you will be late or early, please give us a call or send an email to make the modification.
Can I bring alcohol to the lagoon?
You can not bring your own alcohol to the lagoon. You can buy a beer/wine bracelet at the reception and the staff member who is working outside will bring your drink.
We are a group of people, do we need to pre-book?
Yes, if your group has 10 or more people, we kindly ask you to book in advance here on our website.
How does the beer/wine bracelet work?
You buy the bracelet at the entrance (max 3 beers or 2 glasses of wine) and the staff member who is working outside will bring your drink. You can also use your phone, your card or your watch at the bar.
What is the temperature of the water?
The water is well suited for bathing with temperatures ranging from 36-40C°.
Do I need to bring the towel with me to the lagoon?
You can rent a towel at the reception, if you forget your towel.
Do I need to take a shower before I go into
the lagoon?
Yes, we kindly ask everybody to shower before they go in to the lagoon. The showers are located inside the changing rooms, there you will find soap, shampoo and a conditioner.
How deep is the lagoon?
The deepest part is 1.3 m, average is ca. 1.2 m.
How long can I stay in the lagoon?
You can stay as long as you want, within opening hours. Most people spend around 90 minutes in total.
Do I need to rent a locker?
No, it is included in the price. You get a locker coin at the reception when you pay for your entrance.
Do you have private showers?
Yes, we have 2-3 private showers in each changing room.
Can I stay in the lagoon until closing time?
No, everyone has to leave the building before closing time.
Do you accept international student ID’s?
Yes, we accept all student ID’s as long as they are valid.
Are children welcome?
Yes, all children are welcome. There is no entrance fee for children 12 years and younger.
What is your cancellation policy?
- Cancellation made with more than 72 hours’ notice: 100% is refunded.
- Cancellation made with 24-72 hours’ notice: 50% is refunded.
- Cancellation made with less than 24 hours’ notice: 10% is refunded .
Is the place wheelchair accessible?
The lagoon is accessible for wheelchairs and we offer a wheelchair from the shower to the lagoon if you do not want to use your own. Please contact [email protected] for more information.
